Effective Date: 7th of December 2025

1. Introduction

The Gonzo Youth Theatre (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how our mobile application (“the App”) collects, uses, and shares personal data from all its users, including “Facilitators,” “Guardians,” “Young People,” and other “Users.”

2. Information We Collect

We collect various types of information to provide and improve our services, categorised by user role:

  • For All Users (including Facilitators, Guardians, Young People, and other Users):

    • Account and Profile Information: When you create an account, we collect your name, email address, User ID (UID), role, and optionally, your pronouns.
    • App Usage and Preferences:
      • Notifications: If you grant permission, we collect your Firebase Cloud Messaging (FCM) token to send you push notifications.
      • Calendar Sync: If you opt-in for calendar synchronisation, we store your preference for calendar synchronisation and the version of your synced calendar.
      • Local Calendar Access: If you opt-in for calendar synchronisation, the App requests permission to access your local device calendar. This access allows the App to view all events in your calendar. We do not store, transmit, or otherwise interact with any other existing calendar events. The App only interacts with calendar events that it has created, for the purpose of facilitating their synchronisation. This feature is optional and requires your explicit consent.
      • Content and Interactions (General):
        • Reports: If you submit a report, we collect your User ID as the reporter, the ID of the reported message or user, and the timestamp of the report.
    • Transactional Data:
      • Tickets: We store records of event tickets you acquire, including the event ID, your User ID, and any assigned raffle IDs.

  • For Guardians:

    • Account and Profile Information: We collect associated Young Person IDs and your phone number (provided to the app by other parts of the business).
    • Content and Interactions:
      • Chat Messages: We collect sender and receiver IDs, message content, timestamp, and the sender’s name for messages sent within the app’s chat feature when interacting with Facilitators.
    • Transactional Data:
      • Payments: We collect payment details such as the Young Person ID, term ID, amount, payment date, and method (when managing payments for associated Young People).
      • Subscriptions: We collect information regarding your subscriptions, including your User ID, status, creation date, and cancellation date (if applicable).

  • For Young People:

    • Account and Profile Information: We collect associated Guardian IDs, age (provided to the app by other parts of the business), and age group (provided to the app by other parts of the business).

  • For Facilitators:

    • Content and Interactions:
      • Posts: For posts created by Facilitators, we collect the title, message content, uploaded media (images/videos, their URLs, types, and aspect ratios), timestamp, and any age group targeting.
      • Chat Messages: We collect sender and receiver IDs, message content, timestamp, and the sender’s name for messages sent within the app’s chat feature when interacting with Guardians.

3. How We Use Information

We use the collected information for the following purposes:

  • To provide and maintain our services, including user authentication, profile management, and content display.
  • To enable communication and interaction features, such as posting and chatting.
  • To personalise your experience, such as displaying relevant content and notifications.
  • To process and manage event tickets, payments, and subscriptions.
  • To monitor and analyse usage and trends to improve the App’s functionality and user experience.
  • To detect, prevent, and address technical issues and security incidents.
  • To enforce our terms of service and other policies.
  • To send push notifications regarding important updates, activities, or messages.
  • To enable the optional synchronisation of Gonzo Youth Theatre events directly into your device’s local calendar, if you provide consent.

4. Information Sharing and Disclosure

We do not sell your personal data. We may share information with third parties in the following situations:

  • Service Providers: We may employ third-party companies and individuals to facilitate our service (e.g., Firebase for backend services), to provide the service on our behalf, or to assist us in analysing how our service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • Third-Party Payment Processors: We use Stripe to process one-off payments and recurring subscriptions. When you make a payment, your payment details are collected and processed directly by Stripe. We do not store your full payment card details on our servers. Stripe’s use of your personal information is governed by their Privacy Policy, which can be found at https://stripe.com/privacy.
  • Legal Requirements: We may disclose your personal data where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.

5. Data Security

We are committed to protecting the security of your personal data. We implement reasonable security measures, including those provided by Firebase, to protect against unauthorised access, alteration, disclosure, or destruction of your personal data. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Data Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete personal data.
  • Deletion: Request that we delete your personal data under certain conditions.
  • Objection: Object to our processing of your personal data under certain conditions.
  • Withdraw Consent: Where you have provided consent for us to process your personal data, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the details below.

7. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@gonzoyouththeatre.com